At My E-Commerce Gallery, we are committed to delivering high-quality digital services and ensuring customer satisfaction. We understand that sometimes things may not go as planned, which is why we have a clear and fair refund policy. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds only under the following circumstances:
✅ Service Not Delivered – If we fail to deliver the agreed-upon service within the specified timeframe and cannot provide a reasonable update on progress.
✅ Incomplete Service – If the service provided is significantly incomplete and cannot be rectified within a reasonable period.
✅ Technical Issues on Our End – If there are major technical issues from our side that prevent us from completing the service successfully.
✅ Double Payment – If you accidentally make a duplicate payment for the same service, we will refund the excess amount.

2. Non-Refundable Cases

While we strive to accommodate our customers, certain conditions do not qualify for refunds:
❌ Change of Mind – If you decide you no longer need the service after work has started.
❌ Completed & Approved Services – If the service has been successfully delivered and approved by you.
❌ Third-Party Issues – If delays or issues arise due to third-party platforms (such as hosting providers, domain registrars, or ad accounts), we cannot be held responsible.
❌ Lack of Communication – If we request necessary details to complete your service and do not receive a response within a reasonable time, refunds cannot be processed.

3. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:
1️⃣ Contact Us – Reach out to our support team at support@my-ecommercegallery.com with your order details and reason for the refund request.
2️⃣ Review & Evaluation – Our team will assess your request and determine whether it meets our refund criteria.
3️⃣ Resolution & Processing – If approved, the refund will be processed within 7-10 business days via the original payment method.

4. Partial Refunds

In some cases, a partial refund may be offered if part of the service has already been completed. The refund amount will be based on the work completed before the request was made.

5. Dispute Resolution

If you are dissatisfied with our service, we encourage you to contact us first before filing a dispute. We are happy to work with you to resolve any issues and ensure a positive experience.

6. Contact Us for Refund Requests

For any refund-related inquiries, please contact us at:
📧 Email: support@my-ecommercegallery.com
📞 Phone: +447414214042
Our support team is available to assist you and ensure a fair resolution.